Delivery and Returns Information

We ship worldwide, using an appropriate method for the territory. This is typically Royal Mail or Parcelforce.

Our instruments are shipped in secure shipping boxes designed for the purpose. The shipments are well-packed, and so far we are pleased to say that we have never had a problem with damage in transit. Long may this last!

For added customer peace of mind, we insure our guitars against damage in transit.

If you wish to return an item to us, you can do so up to 30 days from receipt. We will refund the price paid for the goods, but we will not refund postage and packing. The goods must be received by us in the same condition as they were in when they left us. If there is some deterioration on the goods, we will adjust the refund amount to take account of this. The customer pays the return postage, and is responsible for ensuring that the goods are packed safely and received by us in good order.